What is your return policy?

At bonpoint, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return or exchange your purchase when it is presented in saleable condition. Simply follow the guidelines below:

Exchanges: online orders can be returned for an exchange in one of our mainline boutiques within the USA within 14 (fourteen) days with your electronic invoice and the return forms that accompanies your order. Exchanges will be made at the current retail price in the boutique where you return your item.

Refunds: you may return to our warehouse any product ordered from the us.bonpoint.com website within 14 (fourteen) calendar days after the date of delivery. The item must be in its original packaging and accompanied by the corresponding receipt. We offer free returns in the USA with the return label included in the original shipment (returns are at the customer's expense for all countries outside the United States).

 

Please note that there will be no refunds for online orders in our boutiques, only exchanges under conditions listed above.

Items returned must be in their unused original condition with all bonpoint item tags attached and any related accessories or instruction booklets included. Incomplete, damaged, worn, soiled or altered returns, or anything we at bonpoint reasonably believe has been used, will not be accepted and therefore sent back to the customer at their own expanse.