General Terms & Conditions
CONDITIONS OF USE
When you use this website, you are automatically agreeing that both your access to the site and your use of it are:
Subject to the terms and conditions in this legal notice, which may change at any time without notice.
Subject to all applicable laws.
Undertaken at your own risk.
Please refer to this page frequently to review our current terms and conditions of use.
The following elements of this website are the property of Bonpoint USA Inc. or our suppliers and are protected by the United States and international copyright laws:
All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, both individually and as they are compiled on the site.
The trademarks of Bonpoint and our affiliates may not be used without our written permission. Trademarks or trade dress include the Bonpoint name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Bonpoint products, services, and programs, and those of our affiliates.
All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with Bonpoint. Unless we give you written permission in advance, any other use of this website, its content, and its information, including linking or framing to this website, are strictly prohibited.
ERRORS AND INACCURACIES
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to images, pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
DISCLAIMER OF LIABILITY
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if we are notified in advance of the potential for any such damages.
Except for information necessary to place an order or checks on fraud control, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas, or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas, or comments, or unless we first obtain your permission.
By visiting this website, you agree that the laws of the State of New York, NY, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
Any dispute relating in any way to your visit to our website or to products purchased here shall be submitted to confidential arbitration in New York, NY. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of New York, NY. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this website or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.
RIGHT OF RETURN
You have the right to return to Bonpoint.com products purchased from Bonpoint.com without any penalty and without specifying the reason, within 14 (fourteen) days after the date of the receipt of the products purchased on Bonpoint.com
Bonpoint.com includes free return labels with every order within the United States. Returns are at the customer's expense for all countries outside the United States.
The right of return – besides compliance with the terms and procedures described above – shall be deemed correctly exercised once the following conditions have been fully met:
The product(s) must not have been worn, used, altered, washed or damaged
The label(s) must still be attached to the product(s)
The product(s) must be returned in their original packaging (if you wish to return a kit or set, it must contain all the original components)
The returned items must be sent to Bonpoint in a single delivery. Bonpoint.com reserves the right not to accept products belonging to a single order returned and delivered at different times.
If the Right of Return is exercised in conformity with the provisions set forth in the paragraph above, Bonpoint.com shall refund, in the same form as the original payment, the sums already paid to purchase the returned products. Please note that shipping fees from the original shipment will not be refunded.
Bonpoint.com shall refund the sums already paid for the purchase of the products to you and, if applicable, shipping fees, only if the products are returned for reasons that may be due to Bonpoint.com, as in the case where the products do not have the promised essential characteristics, have manufacturing defects, or have been erroneously delivered. In this last case, you may notify us by email or by telephone.
The sums will be refunded to you as soon as possible, and in any case within 14 (fourteen) working days following the date on which Bonpoint has become aware of your decision to exercise your right of return. We will promptly start the procedure for refunding the sum(s), after having confirmed that the terms and conditions stated above have been duly complied with as indicated above.
In the event that your return does not comply with the terms and conditions set above, you will not be entitled to any refund of the sums already paid to Bonpoint. Nevertheless, you shall be entitled, at your own expense, to receive the products in the condition in which they were sent back to Bonpoint. If you do not wish to receive the products in the condition in which they were sent back to Bonpoint, Bonpoint shall be entitled to withhold the products and to withhold the sums already received.
SHIPPING & TAXES INFORMATION
Below are the shipping method options and costs. Please refer to your order and post-purchase emails for the most up-to-date information.
Home delivery - FedEx Standard to the United States: $15.00 and to Canada: $55.00
Home delivery - FedEx Express 2nd day to the United States: $25.00 and to Canada: $85.00
Home delivery - FedEx Express overnight to the United States: $35.00
To the United States only: Free
Shipping costs are non-refundable.
Bonpoint charges applicable sales tax for online orders where required by state and local laws. If an item is returned for a refund, a refund for the taxes paid on the original purchase will also be received.
BUSINESS DAYS & HOLIDAYS
All orders are processed and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time (2pm EST), it will be processed the following business day.
Packages do not ship from our distribution centers on weekends or the following US holidays:
New Year’s Day
Martin Luther King Jr. Day
4th of July
When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site.
RIGHT OF EXCHANGE
Products purchased at full price on Bonpoint.com can be exchanged only in one of our Bonpoint boutiques within the US within 14 (fourteen) days with your electronic invoice (see: Account/ Your latest orders) and the Return forms that accompany your order. Exchanges will be made at the current retail price in the boutique where you return your item. Products purchased on Bonpoint.com on sale or clearance are not eligible for exchange in our Bonpoint Boutiques. All Bonpoint.com purchases come with a prepaid FedEx return label for free and easy rturns.
REFUND TIMES AND PROCEDURES
After the products have been returned, Bonpoint shall check the conformity of the products with the terms and conditions indicated above. When Bonpoint is able to confirm that such conditions have been met, Bonpoint shall send you the relevant confirmation of acceptance of the returned products by email.
Whatever the method of payment that you have used, the refund procedure shall be started by Bonpoint within 14 (fourteen) working days after the date at which Bonpoint was informed of your decision to exercise your right of return, after checking that the right of return has been correctly exercised and that the returned products are accepted.
If the recipient of the products, as indicated in the order form, is different from the individual who made the payment for such products, the sums shall in all cases be refunded by Bonpoint to the individual who made the payment.
PROTECTING YOUR INFORMATION
As part of our ongoing commitment to ensure that your shopping experience with Bonpoint.com is protected, Bonpoint will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
Gift card is redeemable for merchandise only at Bonpoint retail stores in the US or online at www.bonpoint.com/us/ and cannot be redeemed for cash unless otherwise required by applicable law. Gift card does not expire.
WEBSITE ACCESSIBILITY POLICY
Bonpoint is committed to diversity, inclusion and accessibility in all we do, including our websites. Bonpoint knows the Internet is a basic necessity in today’s world and wants everyone to have a great online experience.
Our website is ADA compliant.
Bonpoint is also committed to using good-faith efforts to substantially conform with the WCAG 2.0 to the extent reasonably feasible. We work to effectively integrate the guidance of WCAG 2.0 into our best practices for application development.